Privacy Policy

Who we are

Knight Labs is an AI-assisted development and automation business based on the Gold Coast, Queensland, Australia. We build websites, business systems, and automation tools for trades and small business owners.

This privacy policy explains how we handle personal information collected through our website at knightlabs.app.

What information we collect

We collect personal information only when you choose to provide it. On this website, that happens when you fill in the contact form. The information collected includes:

• Your name
• Your email address
• The message you send us

We also collect anonymised website traffic data through Google Analytics. This includes information such as pages visited, time on site, and general location (country/city level). This data does not identify you personally.

How we use your information

We use the information you provide through the contact form to:

• Respond to your enquiry
• Discuss your project or service needs
• Follow up on any conversation we have started

We do not use your information for marketing without your consent. We do not sell, trade, or share your personal information with third parties for their own purposes.

How your information is stored

Contact form submissions are processed by Formspree, a third-party form handling service. Submissions are forwarded to our business email address and may be temporarily stored by Formspree in accordance with their own privacy policy.

We store email correspondence in our business email account. We do not maintain a separate database of contacts or customer records at this time.

We take reasonable steps to protect any personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

Third-party services

This website uses the following third-party services, each with their own privacy practices:

• Formspree — processes contact form submissions. See formspree.io/legal/privacy-policy
• Google Analytics — anonymised website traffic tracking. See policies.google.com/privacy
• Netlify — website hosting. See netlify.com/privacy
• Cloudflare — content delivery and security. See cloudflare.com/privacypolicy

Your rights

You have the right to:

• Request access to personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete personal information we hold about you

To make any of these requests, contact us at the details below and we will respond within a reasonable timeframe.

Australian Privacy Act

Knight Labs is a small business with annual turnover below AU$3 million. Under the Privacy Act 1988 (Cth), small businesses below this threshold are generally exempt from the Australian Privacy Principles (APPs). However, we are committed to handling your personal information responsibly and in accordance with good privacy practice.

We will update this policy as our business grows and as Australian privacy law continues to evolve — including changes scheduled to take effect from December 2026 relating to automated decision-making disclosures.

Cookies

This website uses cookies through Google Analytics to collect anonymised traffic data. By using this website you consent to this use. You can disable cookies in your browser settings at any time — this will not affect your ability to use the site.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. Continued use of our website after any changes constitutes your acceptance of the updated policy.